Last Updated: 15 August 2026
At Chahak, we respect your privacy and want you to understand how we collect, use, and protect your information when you visit or shop through letschahak.in.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you.
By using our website or placing an order with us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information that is needed to provide our products and services and to give you a smooth shopping experience.
This may include:
Information You Provide to Us
When you place an order, create an account, contact us, or use certain features of our website, we may collect:
- Your name
- Email address
- Mobile number
- Billing and shipping address
- Order details
- Payment and transaction details
- Information you provide when contacting our support team
- Customisation details or files that you voluntarily provide for a customised product
We only ask for information that is reasonably needed for the relevant purpose.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, such as:
- IP address
- Browser and device information
- Pages you visit
- Time spent on different pages
- Referring website or source
- General website usage information
- Cookies and similar technologies
This information helps us understand how people use our website and improve its performance and experience.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Confirm your orders and payments
- Provide shipping and tracking updates
- Respond to your questions and support requests
- Process eligible refunds, returns, and exchanges
- Handle customised orders
- Improve our products, website, and services
- Understand how customers use our website
- Prevent fraud, misuse, and unauthorised activity
- Maintain website security
- Meet legal, accounting, tax, and regulatory requirements
- Send promotional communication where permitted and where you have provided the required consent
We do not collect personal information simply because it is available. We aim to use information only for legitimate and relevant purposes.
3. Payment Information
Payments made through our website may be processed by third-party payment providers.
Your payment may be handled directly by the relevant payment service provider. We may receive information such as the payment status, transaction reference, amount, and other information required to confirm your order.
We do not intend to store complete debit card, credit card, UPI, or banking credentials on our own systems unless specifically required and lawfully permitted.
4. Shipping and Delivery
To deliver your order, we may share the necessary information with our courier and logistics partners.
This may include your:
- Name
- Mobile number
- Delivery address
- Order information
- Tracking or shipment information
We share only the information reasonably required to process and deliver your order.
5. Service Providers
We may work with third-party service providers that help us operate Chahak.
These may include providers for:
- Payment processing
- Shipping and logistics
- Website hosting
- Website analytics
- Customer support
- Email and communication services
- Marketing and advertising
- Website security
- Technology and infrastructure
These service providers may process information on our behalf for the relevant service. We expect them to handle information responsibly and in accordance with applicable requirements.
6. Cookies and Similar Technologies
Chahak may use cookies and similar technologies to make the website work properly and understand how visitors use it.
Cookies may help us:
- Keep products in your cart
- Remember certain preferences
- Understand website traffic
- Improve website performance
- Measure marketing and advertising performance
- Provide relevant content or advertising where applicable
You can control or disable cookies through your browser settings. However, some parts of the website may not function properly if certain cookies are disabled.
7. Marketing Communication
If you choose to receive promotional communication from us, we may use your email address or mobile number to send information about Chahak, products, offers, launches, or other updates.
You can opt out of promotional communication at any time by using the unsubscribe option provided in the communication or by contacting us.
Even if you opt out of marketing communication, we may still send essential messages relating to your orders, payments, shipping, account, or customer support.
8. How We Protect Your Information
We take reasonable measures to protect the information we hold from unauthorised access, misuse, alteration, loss, or disclosure.
However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.
If we become aware of a security incident affecting personal data, we will take appropriate steps as required under applicable law.
9. How Long We Keep Your Information
We retain personal information only for as long as it is reasonably required for the purpose for which it was collected, to provide our services, resolve disputes, maintain business and transaction records, prevent fraud, or comply with legal, tax, accounting, and other applicable requirements.
When information is no longer required, we may delete it or take appropriate steps to remove its association with you, subject to applicable legal requirements.
10. Sharing of Information
We do not sell your personal information to third parties.
We may share information when it is necessary to:
- Complete an order or provide a service
- Process a payment
- Deliver an order
- Provide customer support
- Operate and secure our website
- Prevent fraud or misuse
- Comply with a legal obligation
- Respond to a lawful request from an authorised authority
- Protect the rights, property, or safety of Chahak, our customers, or others
We aim to limit such sharing to information that is reasonably necessary for the relevant purpose.
11. Your Rights and Choices
Depending on the applicable law and circumstances, you may have rights relating to your personal data, including the ability to:
- Request information about the personal data we process about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal data where applicable
- Withdraw consent where processing is based on consent
- Opt out of promotional communication
- Raise a complaint regarding the processing of your personal data
The Digital Personal Data Protection Act, 2023 provides individuals with rights relating to their personal data, including withdrawal of consent and grievance redressal, subject to the applicable provisions and their commencement.
To make a privacy-related request, contact us using the details provided below.
12. Children’s Privacy
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly collect personal data from children in circumstances where such collection is not permitted under applicable law.
If you believe that a child has provided personal information to us without the required consent, please contact us so that we can review the information and take appropriate action.
13. Third-Party Websites
Our website may contain links to third-party websites, payment services, social media platforms, or other external services.
Once you leave the Chahak website, the privacy practices of that third party will apply. We recommend reviewing the privacy policy of any external website or service before providing your information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable legal requirements.
When we make changes, we will update the Last Updated date at the top of this page.
We encourage you to review this page periodically so you remain aware of how we handle personal information.
15. Contact Us
If you have any questions about this Privacy Policy, want to exercise an applicable privacy right, or have a concern about how your information is being handled, please contact us.
Chahak
Email: support@letschahak.in
Website: letschahak.in
When contacting us about your personal information or an order, please provide enough information for us to identify and understand your request.
We will review your request and respond within the applicable period under relevant law.