At Chahak, we value our customers and want every order to reach you in the condition it left us. We take care while preparing, checking, and packing every product. For this reason, we also record a packing video for every order and can share it with the customer when required.
However, shipping is a complex process and packages can sometimes get damaged, mishandled, or delivered incorrectly. We do not want our customers to bear the loss when the issue is genuinely caused during fulfilment or transit. At the same time, we need clear information to understand what happened and resolve each case fairly.
For this reason, we have set the following guidelines for returns, exchanges, and refunds.
When Can You Request a Return, Exchange or Refund?
Returns, exchanges, or refunds are accepted only in the following cases:
- You received a damaged product
- You received a defective product
- You received a wrong product
We do not accept returns or refunds for change of mind, incorrect product selection, colour preferences, personal preferences, or normal wear after use.
Guidelines for Raising a Request
For us to review your request, you must provide the following:
1. Unboxing Video
A clear and continuous video of the package being opened is required.
The video should:
- Clearly show the package and shipping label before opening
- Show the condition of the package
- Show the complete unboxing process
- Have no cuts, edits, pauses, or other alterations
- Clearly show the product and the issue with it
An unboxing video helps us compare the condition of the package at delivery with our packing records.
2. Clear Photographs
Please share at least 3 clear photographs from different angles showing the damage, defect, or incorrect product.
The photographs should clearly show the issue and should not be edited or altered.
3. Raise the Request Within 12 Hours
You must contact us within 12 hours of receiving the order.
Requests raised after this period may not be accepted.
4. Order Number
Your order number will be required so that our team can check the order details, product information, packing records, and other relevant details.
5. Product Condition
The product must be unused and should be returned in the condition in which it was received.
All items, accessories, tags, packaging, and other materials sent with the product should be included with the return wherever applicable.
Requests Without Proper Proof
We take every genuine customer complaint seriously. At the same time, proper documentation is necessary for us to verify the issue.
Requests without the required unboxing video, photographs, order details, or other necessary information may not be accepted.
If we find evidence of false, misleading, manipulated, or fraudulent claims, Chahak reserves the right to reject the request and restrict or suspend the customer’s ability to place future orders through our website.
How to Raise a Return, Refund or Exchange Request
To raise a request, email us at support@letschahak.in with:
- Order number
- Name and contact details
- Description of the issue
- Unboxing video
- At least 3 clear photographs
- Any other information that may help us understand the issue
Our team will review the details and get back to you with the next steps.
If the request is approved, we will provide instructions for returning the product. Please do not send a product back without receiving return instructions from our team.
Once the returned product reaches us, our team will inspect it against the information provided in the request. If the product is found to qualify under this policy, we will initiate the applicable refund or replacement process.
Important Guidelines
Customised Products
Customised products are not eligible for exchange. In cases where a customised product is received damaged, defective, or incorrect, a refund may be considered after verification.
Shipping Delays
Shipping delays do not qualify for a refund or return. Delivery timelines can be affected by courier operations, weather, local restrictions, address issues, high-demand periods, and other circumstances beyond our control.
If your order is delayed, please contact our support team and we will help you check its status.
Product Availability
If an eligible replacement is not available, we may offer a refund instead of an exchange.
Verification of Claims
Chahak reserves the right to verify every return, refund, or exchange request before approving it. This may include checking the order details, packing video, photographs, product condition, shipping information, and returned product.
Final Decision
Chahak reserves the right to reject requests that do not meet the conditions of this policy or where the information provided is incomplete, inconsistent, misleading, or appears to have been manipulated.
Our goal is to keep the process fair for genuine customers while protecting our customers, our team, and the business from fraudulent claims.
Need Help?
For any return, refund, or exchange request, please contact:
Email: support@letschahak.in
Please include your order number and complete details of the issue so our team can review your request as quickly as possible.